ANSWERS

How do I know if my marketing is working?

THE SHORT ANSWER

Count what an owner counts: calls, booked jobs and returning customers. If those are going up, it's working. Likes and views are nice, but they don't pay the bills.

A GREY HAIR'S TAKE

If you can't see it on one screen, you can't manage it.

THIS WEEK

What to do this week.

  1. Write down last month's calls, bookings and repeat customers.
  2. Ask every new customer how they found you.
  3. Check again next month.

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